At Bahia Couture Ladies Fashion, we strive to provide reliable and fast delivery services within the United Arab Emirates and across the GCC countries.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

عادةً يتم تجهيز الطلب خلال 20-30 أيام عمل، باستثناء العطلات الرسمية أو فترات الضغط على الطلبات.

For special or made-to-order products, the preparation process may require additional time. Customers will be informed accordingly.

2. Shipping Within the UAE

We provide delivery services to various areas across the United Arab Emirates.

Shipping fee within the UAE: AED 35.

The delivery period begins once the order has been prepared and handed over to the shipping company.

Delivery times may vary depending on the destination and the shipping company.

3. Shipping to GCC Countries

We offer shipping to the GCC countries available through our ordering system.

Shipping fee to GCC countries: AED 120.

GCC countries include:

Kingdom of Saudi Arabia.
State of Kuwait.
Kingdom of Bahrain.
State of Qatar.
Sultanate of Oman.

Delivery times may vary depending on the country, city, and the procedures of shipping companies and customs authorities.

4. Customs & Taxes

International orders may be subject to customs duties, taxes, or other charges imposed by the destination country.

If any fees are imposed by the relevant authorities in the customer's country, the customer may be responsible for such charges unless otherwise stated at the time of placing the order.

5. Delivery Address

The customer is responsible for providing the correct delivery address and phone number.

If incorrect information results in unsuccessful delivery or the shipment being returned, additional charges may apply for reshipping the order.

6. Delivery Delays

We strive to meet the expected delivery time. However, certain circumstances beyond the store's control may cause delays, including:

Weather conditions.
Public holidays.
Customs procedures.
Delays by shipping companies.
Emergency or exceptional circumstances.

In such cases, we will make reasonable efforts to follow up on the shipment with the shipping company.

7. Order Tracking

Once the order has been shipped, tracking information will be provided to the customer through the contact method registered with the order, whenever tracking services are available.

8. Receiving the Order

Please check the condition of the package upon delivery.

If there is any visible damage to the packaging or product, please take photos of the condition and contact our customer service team as soon as possible.

9. Contact Us

For shipping inquiries or to check the status of your order, please contact us:

WhatsApp: 0555800606
Email:Info@bahiacouture.ae