Bahia Couture Ladies Fashion
Trade License No.: CN-4173272 – Abu Dhabi, United Arab Emirates
At Bahia Couture Ladies Fashion, we are committed to providing high-quality products and a premium, reliable shopping experience for our customers. We kindly ask you to read the following Return & Exchange Policy before completing your order.
1. Return & Exchange Period
Customers may request an exchange or return within 24 hours from the date of receiving the order in cases where the reason is a change of size or color, or a change of mind, subject to the conditions set out in this policy.
This period does not affect any statutory consumer rights provided under the applicable laws and regulations of the United Arab Emirates, including cases where the product is defective, does not conform to specifications, or is not as agreed upon.
2. Conditions for Accepting Returns & Exchanges
To be eligible for an optional return or exchange, the item must:
Be unused and unworn.
Not have been washed, altered, or ironed in a way that affects the product.
Be in its original condition as received.
Retain all original tags, labels, and attached markings.
Not be damaged, stained, or exposed to perfume or cosmetics.
Be returned with its original packaging, where reasonably possible.
Not have been altered or specially tailored at the customer's request.
Bahia Couture reserves the right to inspect the product before approving any return or exchange request.
3. Non-Returnable & Non-Exchangeable Products
Optional returns or exchanges are not accepted for the following:
Products that have been worn or used.
Products that have been washed or cleaned.
Products that have been damaged, stained, or exposed to odors.
Products that have been altered or modified at the customer's request.
Products made or produced according to the customer's specific measurements or special specifications.
Any product that is not returned to the store in the original condition in which it was delivered.
These exclusions do not apply where the product is defective or does not conform to what was agreed upon, in which case the matter will be handled in accordance with the consumer rights and obligations prescribed by applicable law.
4. Exchanges Due to Size or Color
If a customer wishes to change the size or color, an exchange request may be submitted within 24 hours of receiving the order, provided that the requested replacement item is available and all exchange conditions are met.
If the requested size or color is unavailable, the store may offer available alternatives or process the request according to the circumstances.
5. Defective or Non-Conforming Products
If the customer receives a product that has a defect or does not match the product ordered or the agreed specifications, please contact us as soon as the issue is discovered and provide clear photos of the product when required.
The case will be assessed and the appropriate action will be taken in accordance with the applicable laws and regulations of the United Arab Emirates. Depending on the nature of the case, this may include replacement, repair, or a refund of the product value.
The customer will not be responsible for costs associated with addressing a defect or non-conformity where the store is legally responsible for the issue.
6. Shipping Costs
Within the United Arab Emirates:
The current shipping fee is AED 35.
Gulf Cooperation Council (GCC) countries:
The current shipping fee is AED 120.
For returns or exchanges due to a change of size or color, or a change of mind, the customer may be responsible for the shipping or collection costs associated with the return or exchange, depending on the circumstances and as communicated to the customer before the process is carried out.
For defective or non-conforming products, shipping costs will be handled in accordance with the applicable legal responsibility for the case.
7. How to Request a Return or Exchange
To submit a return or exchange request, please contact us via:
WhatsApp: 0555800606
Email: Info@bahiacouture.ae
Please provide the following information:
1. Customer's name.
2. Customer's name.
3. Clear photo(s) of the product, where required.
4. Reason for the return or exchange.
5. Requested size or color in case of an exchange.
No return or exchange request will be approved until it has been reviewed and approved by the Bahia Couture team.
8. Refunds
Where a refund is approved, the refund will be processed using the original payment method used for the order, subject to the processing procedures and timelines of the relevant payment provider or service provider.
If the payment was made through electronic payment or installment services such as Tamara or Tabby, the time required for the refunded amount to appear in the customer's account may vary depending on the procedures of the relevant payment provider.
9. Special Orders & Tailoring
Orders that are made or modified based on a customer's specific request, such as changes to measurements, design, length, or special additions, are not eligible for return or exchange due to a change of mind, unless the product is defective or does not conform to the agreed order specifications.
10. Customer Responsibility Upon Receiving the Order
We recommend that customers inspect the product upon delivery and ensure that it is in good condition and matches the order before using or wearing it.
If there is an apparent issue with the product, please contact us as soon as possible, explain the issue, and provide photos when requested.
11. Consumer Rights
This policy is governed by the applicable laws and regulations of the United Arab Emirates.
Nothing in this policy is intended to restrict or exclude any consumer rights granted under applicable law. In the event of any conflict between any provision of this policy and a mandatory legal provision, the applicable legal provision shall prevail.
Contact Us
Bahia Couture Ladies Fashion
Abu Dhabi – United Arab Emirates
Trade License No.: CN-4173272
WhatsApp: 0555800606
Email: Info@bahiacouture.ae
